Acoustat (UK) Ltd is referred to as : we, us, our. The Customer is referred to as : you, your. This document in no way seeks to restrict any rights under English Law of either party.
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General
These terms and conditions apply to all business transacted by us, “Acoustat (UK) Ltd”, and you, the “Customer”, and supercede all previously published terms and conditions. No variation to these terms will be accepted unless we have previously agreed in writing.
As product descriptions, specifications, illustrations and prices are subject to change, published or electronic material is non-binding and does not form part of any contract unless specifically agreed at the time of ordering. Goods are not supplied on a trial basis unless explicitly agreed in writing.
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Prices
Prices are subject to change without notice. In the event that a product cannot be supplied for whatever reason, we reserve the right to cancel the order and issue a refund for the monies paid. All RRP prices are quoted inclusive of the current VAT rate.
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Acceptance of Orders
Orders are accepted at our discretion. Orders placed verbally or electronically on behalf of companies and organisations require written confirmation authorised by the organisation. Confirmations must be clearly marked as such to prevent duplication of delivery and charges.
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Amend / Cancellation of Orders
All cancellations or amendments will be subject to a charge between £15 (our minimum cost of handling and P&P to and from you) and a maximum charge, at our discretion, of 20% of the order value provided the Goods and display packaging are in resaleable condition. Orders for special and custom items will be clearly agreed with you at the time of ordering as non-cancelable or amendable. No refund will be made if returned Goods are unfit for re-sale.
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Payment
Payment must be made in full for each order. Payment may be made by cheque and bank transfer. Cheques must clear before goods will be despatched. Cheques and postal orders should be made payable to ‘Acoustat (UK) Ltd’. Credit account facilities are available subject to satisfactory references. Terms are strictly 30 days from date of invoice. Interest is automatically charged on late settlements at the prevailing LIBOR plus 2%, calculated monthly. We do not accept cards. Bank Account : HSBC, Edgware branch, sort code : 40-43-46, account : 01401998.
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Delivery
Delivery is charged according to the rates agreed at the point of ordering. Delivery shall be deemed complete when we hand the goods over to the carrier. Delivery times are quoted in good faith but are outside our control. You must inspect goods on delivery and shall be deemed to have done so within 5 days.
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Title & Risk
Title shall not pass until full payment has been received. Risk will pass to you upon delivery. If full payment has not been received in accordance with our terms we are entitled to and will proceed to recover products or monies owed.
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Warranty
We warrant new Goods to be free from manufacturing and material defects for a minimum period of one year from the date of despatch whilst in normal proper use. Some manufacturers have longer warranty periods and these will be honoured directly by the manufacturer. Items found faulty within seven days of first receipt will be replaced or refunded. Items failing after seven days but within one year of delivery may be repaired or replaced. Please retain the original packaging.
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After Sales Issues
9.1 Non-delivery
You must notify us of non-delivery within 5 days of the quoted delivery date or period. If you delay, it may mean that we and/or the courier may not be able to trace the Goods and so replace them. If you do notify us within 5 days, we will try to locate the missing Goods or, at our discretion, re-send the Goods. You may be required to support any claim against the carrier.
9.2 Short Delivery / Wrong Goods
You must indicate any short delivery in packages on the courier’s sheet where so delivered. Any shortfall of items or error in items discovered upon opening the package must be reported to us using the Returns/Claims procedure within 5 days. It is vital that you sign ‘unchecked’ if you cannot check the time of delivery.
9.3 Damaged Goods
Any obvious external damage to the packaging and/or goods must be marked on the courier’s sheet where so delivered and we must be informed immediately. Any internal damage must be reported to us using the Returns/Claims procedure within 5 days. In these cases, do not use the goods. You must retain all packaging as evidence for the claim of damage.
9.4 Goods fail outside warranty period
Please use the Returns/Claims procedure. All repair work and carriage will be chargeable.
9.5 Remedy
In all the above cases, your sole remedy is limited to either a refund or replacement upto the value of the original Goods. We accept no further liability.
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Returns/Claims
Goods are not supplied on a trial basis. Returns found to be not faulty will be levied a handling charge of 20% of the invoice value of the Goods plus all re-packaging and carriage charges subject to a minimum charge of £15.
(a) Call or write to us stating your details, our invoice number, date of order and details of the situation.
(b) We will issue you an After-Sales Reference Number (ASRN), if required, and tell you what is to be done.
(c) If goods are to be returned, you must enclose proof of purchase, a clear statement of the problem with relevant evidence and payment if required. Goods must be properly packaged, preferably in the original materials, and returned complete. Incomplete returns or poorly packaged returns will delay processing or result in a rejction of the claim.
(d) Upon receipt of the goods, we will, within 14 days, check the Goods and packaging to verify your claim and advise you how the situation will be resolved.
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Liability
We shall not be liable for any loss, damage, expense or injury direct or consequential howsoever caused through information, services or product supplied, supplied late or not supplied.
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Force majeure
We cannot be held responsible for factors outside our control affecting the execution of our duties. In such circumstances, we may cancel the order and refund any monies paid.
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Consumer Protection (Distance Selling) Law 2000
These regulations allow Consumers certain extra rights, including the right to cancel an order within 7 days after receipt of Goods, if the order is placed by telephone, mail or via a website. Kindly retain all packaging in mint condition in case of need. You are obliged to return the Goods in good condition at your cost if unwanted. We are allowed to and may deduct the cost of return freight. We reserve the right to refuse orders if we suspect abuse of these rights.
- Business Transactions
Businesses are deemed to be knowledgeable and have different legal rights to Consumers.
- Proper Law
All dealings between us shall be governed by English law in England.
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